Posted Date : November 10,2020
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : DEBT-0836
Government Authority located in North Las Vegas, Nevada; USA based organization looking for expert vendor for collection agency services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide collection agency services to the government authority located in North Las Vegas, NV.
- To provide collection services of delinquent fees and fines of the City’s Utility Accounts,
- Collection efforts shall include letters, skip-tracing, telephone calls, and credit bureau inquiries. Service provider may not take legal action against the debtor on behalf of the City.
- Service provider will not be allowed to settle any accounts for less than the total amount due without the authorization of the City.
- Service provider must be able to effect collection in all 50 states.
- All letters to and correspondence with debtors must be of an informative and respectful nature. The City must approve all letters or correspondence to be used, any letters deemed by the City, at its sole discretion, to be of a harassing nature are forbidden to be utilized for collection purposes.
- All development and postal costs of any kind are to be borne by service provider.
- Required Reports: The service provider shall provide, at a minimum, the reports outlined below, and other reports as required,
- Service provider must be able to receive and send documents and communications electronically from inception of the contract and throughout the life of the contract. At a minimum, the service provider must be able to communicate through e-mail and data transfers (FTPs). The service provider must also have the ability to use City-owned applications via a secure network and agree to follow the City’s computing/IT policies.
- The service provider, its employees, and its agents shall perform as independent providers and not as agents, representatives, joint ventures, partners, or employees of the City.
- The number of cases and which cases that are sent to the agency will be determined solely by the City.
- Any change in ownership or management of the service provider will be communicated to the City within 30 days. The City reserves the right to immediately terminate this contract, at its discretion, with any change in ownership,
- Collections made by service provider on City’s accounts will be reported to the City on a monthly basis. All collections made by service provider on City’s accounts will be remitted to City after deduction of service provider’s collection fee. Such statements will be descriptive (i.e. Debtors name, amount collected, amount due City, amount due service provider, and balance of account),
- Service provider will not initiate any form of legal action without prior written authority from City. When legal action is authorized, City will execute a written assignment of the account. Legal action will be brought in the name of service provider to further indemnify City. All legal action accounts will be charged at the rate of 40%
(2) An optional pre-proposal meeting will be held on November 16, 2020.
(3) All the questions must be submitted no later than November 23, 2020.
[C] Eligibility:
Onshore (USA organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: December 07,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
![]()
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : DEBT-0836
Government Authority located in North Las Vegas, Nevada; USA based organization looking for expert vendor for collection agency services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide collection agency services to the government authority located in North Las Vegas, NV.
- To provide collection services of delinquent fees and fines of the City’s Utility Accounts,
- Collection efforts shall include letters, skip-tracing, telephone calls, and credit bureau inquiries. Service provider may not take legal action against the debtor on behalf of the City.
- Service provider will not be allowed to settle any accounts for less than the total amount due without the authorization of the City.
- Service provider must be able to effect collection in all 50 states.
- All letters to and correspondence with debtors must be of an informative and respectful nature. The City must approve all letters or correspondence to be used, any letters deemed by the City, at its sole discretion, to be of a harassing nature are forbidden to be utilized for collection purposes.
- All development and postal costs of any kind are to be borne by service provider.
- Required Reports: The service provider shall provide, at a minimum, the reports outlined below, and other reports as required,
- Service provider must be able to receive and send documents and communications electronically from inception of the contract and throughout the life of the contract. At a minimum, the service provider must be able to communicate through e-mail and data transfers (FTPs). The service provider must also have the ability to use City-owned applications via a secure network and agree to follow the City’s computing/IT policies.
- The service provider, its employees, and its agents shall perform as independent providers and not as agents, representatives, joint ventures, partners, or employees of the City.
- The number of cases and which cases that are sent to the agency will be determined solely by the City.
- Any change in ownership or management of the service provider will be communicated to the City within 30 days. The City reserves the right to immediately terminate this contract, at its discretion, with any change in ownership,
- Collections made by service provider on City’s accounts will be reported to the City on a monthly basis. All collections made by service provider on City’s accounts will be remitted to City after deduction of service provider’s collection fee. Such statements will be descriptive (i.e. Debtors name, amount collected, amount due City, amount due service provider, and balance of account),
- Service provider will not initiate any form of legal action without prior written authority from City. When legal action is authorized, City will execute a written assignment of the account. Legal action will be brought in the name of service provider to further indemnify City. All legal action accounts will be charged at the rate of 40%
(2) An optional pre-proposal meeting will be held on November 16, 2020.
(3) All the questions must be submitted no later than November 23, 2020.
[C] Eligibility:
Onshore (USA organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: December 07,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$