(1) Vendor needs to provide video visitation system.
1. Hardware, Software, and Service Requirements for Video Visitation System
- Provider shall supply an electronic solution using audio, video, and networking devices to connect visitors with inmates incarcerated
- Legal visits must have the flexibility to be conducted in the housing unit visitation booth or in the private legal rooms. All legal visitation booths must allow for privacy for both the inmate and legal counsel.
- Automatic shut-off of recording for all visits classified as legal. All equipment must be correctional grade physical and digital security.
- 24/7 technical support and dedicated local support team to assist with hardware and software issues.
- Provider must have the ability to supply service level reports and statistics upon request.
- Identifying phone numbers called by multiple inmates.
- Monthly general diagnostic of the video visitation hardware to include hardware settings, software updates, audio quality testing, and video quality testing.
- Provide administrator training and technical support to, County, and Detention IT staff at the onset of the contract period, and as needed for the duration of the contract.
- Provider to supply enough video booths, as determined by the County, and update existing video visitation hardware and software as needed up to and including replacement.
2. General Software Requirements for video visitation system
- Software must be able to integrate with offender management systems.
- Web-based user scheduling must be offered for legal and social visitors.
- Free Legal video visits must be offered for both in-lobby and remote options.
- Social video visits must be offered for both in-lobby and remote options.
- Remote video visit option will be fee based.
- Ability for monitoring staff to interrupt or terminate any visit that violates facility rules.
- Software must be capable of automatically starting and ending a video visit per the schedule.
- Software must be capable of differentiating between legal and non-legal visits to ensure that legal visits are not monitored or recorded.
- Provide closed-captioning, or equivalent capabilities.
- The ability to change standard font to large font.
- The ability to zoom in on any one page or area of a page.
- Provide an alternative for visually impaired inmates.
3. Virtual Educational Requirements
- Provider tablet software must be able to interface with current for commissary orders and inmate grievances. All other operations of the tablets must be able to function without utilizing the or any systems, programs, or hardware held by county
- Cloud solution will support data encryption in transport and at rest (if data is present)
- Solution provider will describe storage and archiving options and pricing model.
- Solution provider will describe client architecture and requirements, specifically identify local framework, snap-ins, plugins, and third-party software dependencies.
- Solution will support Client running on Windows 10 operating systems and be upgrade ready for future versions.
- Browser requirements will support current and future version of Edge and Google Chrome
- Solution provider will describe security and auditing system capabilities.
- Solution provider will describe licensing and software support model.
- Solution provider will furnish all IT equipment to include network layer 2 and layer 3 equipment, and compute and storage for solution specific needs.
- Solution provider will furnish all backhaul network services to include Internet to source cloud and private cloud hosting facility.
(2) A pre-bid conference will be held on May 11, 2023.
(3) The contract will be four years.
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