(1) Vendor needs to provide American sign language interpreter service on an as-needed basis for meetings, training and other events to interpret spoken English into signed English and American Sign Language and ASL or signed English back into spoken English.
- Interpreter services will include but are not limited to interpretation for the Reno VARO deaf or hard of hearing employee in the workplace, classroom training environment, designated workspace setting, or virtual setting.
- The contractor shall perform ASL services to RO employees who are deaf or hearing impaired. Services shall include but not limited to: interpreting for employees in a variety of settings both formal and informal, the contractor shall actively communicate with the hearing impaired employees and their respective supervisor to ensure all policies, deadlines, goals and objectives are understood by both parties.
- They must be able to interpret or transliterate VBA language, acronyms, claims processing vernacular, etc. fluently and understand the continuum of sign communication. Th interpreter will provide sign language and other communication services between people who are deaf or hard of hearing and people who hear to interpret and translate in a work or training environment in an office setting, classroom training environment, designated work setting, or virtual setting.
- The contract interpreter must be able to perform with general office equipment (i.e., computers, computer monitors, video screens, microphones, headphones and have broadband internet connection for remote and onsite interpreting) and provide interpreting services via computer microphone or telephone conversations.
- Interpreter must possess strong listening, research, memory and American sign language skills with the ability to perform in a challenging, creative, formal working environment and virtual working environment. The contractor must have excellent customer service skills and maintain positive working relationships (to include but not limited to) veterans, leadership, stakeholders and peers. They must be able to sign in a work training environment that involves a variety of technical terms and acronyms specific to this government agency in various situations, including but not limited to meetings, small groups, large groups and one-on-one.
(2) This bid is service-disabled veteran-owned small business (SDVOSB) set-aside (FAR 19.14).
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