Posted Date : April 02,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SCREENING-0625
Government Authority located in Reno, Nevada; USA based organization looking for expert vendor for pre-employment background screening services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide pre-employment background screening services to the government authority located in Reno, NV.
Indicate if you provide following services, and describe them and your methodologies.
o National/State/County Criminal Felony and Misdemeanor
o Federal Criminal
o National Sex Offender Registry
o SSN Trace/Verification
o Sanction Check/National Healthcare Databank
o Credit Checks
o Others
• Do you utilize the services of any subcontractors to fulfill criminal record searches, or any other search? If so, identify the methods used including quality control procedures.
• Do you use databases for any searches? If so, please describe:
o The nature of the database.
o Any limitations on the usage of the database.
o Any legal compliance issues, such as Fair Credit Reporting Act (FCRA) Section 613.
• Please describe any quality control procedures you follow to ensure accuracy in your reporting of results.
• Please describe your dispute rate from consumers, your dispute process, and how that information is used for quality control.
• Does your firm have national capabilities? Describe.
• Does your firm have international capabilities? Describe.
• The Nevada System of Higher Education (NSHE) includes nine (9) companies. The accounts should be set up by company. All companies need to have access to the background results for their company and should not have access to other company’s results. There are also divisions within a company, such as medical schools, etc… that will need access to their results. NSHE will designate a lead representative regarding the master contact and each company will need to
- Customer Service
• Do you provide any customer training or continuing education? If so, please describe.
• Do you provide an account executive that will handle our account?
• Do you have an internal trouble ticket system? If so, describe how it works.
• If there is not a trouble ticket system, describe your internal methodology to ensure that customer service issues are addressed in a timely manner and that there is follow-through.
• Describe your problem escalation procedures in the event of a service issue.
• Describe your account set-up and implementation procedures and timelines.
• What are your hours of service?
• How do you measure customer satisfaction what is your customer satisfaction rate?
• Do you have account representative assigned to each account that can be reached and what is the turnaround time?
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 29,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SCREENING-0625
Government Authority located in Reno, Nevada; USA based organization looking for expert vendor for pre-employment background screening services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide pre-employment background screening services to the government authority located in Reno, NV.
Indicate if you provide following services, and describe them and your methodologies.
o National/State/County Criminal Felony and Misdemeanor
o Federal Criminal
o National Sex Offender Registry
o SSN Trace/Verification
o Sanction Check/National Healthcare Databank
o Credit Checks
o Others
• Do you utilize the services of any subcontractors to fulfill criminal record searches, or any other search? If so, identify the methods used including quality control procedures.
• Do you use databases for any searches? If so, please describe:
o The nature of the database.
o Any limitations on the usage of the database.
o Any legal compliance issues, such as Fair Credit Reporting Act (FCRA) Section 613.
• Please describe any quality control procedures you follow to ensure accuracy in your reporting of results.
• Please describe your dispute rate from consumers, your dispute process, and how that information is used for quality control.
• Does your firm have national capabilities? Describe.
• Does your firm have international capabilities? Describe.
• The Nevada System of Higher Education (NSHE) includes nine (9) companies. The accounts should be set up by company. All companies need to have access to the background results for their company and should not have access to other company’s results. There are also divisions within a company, such as medical schools, etc… that will need access to their results. NSHE will designate a lead representative regarding the master contact and each company will need to
- Customer Service
• Do you provide any customer training or continuing education? If so, please describe.
• Do you provide an account executive that will handle our account?
• Do you have an internal trouble ticket system? If so, describe how it works.
• If there is not a trouble ticket system, describe your internal methodology to ensure that customer service issues are addressed in a timely manner and that there is follow-through.
• Describe your problem escalation procedures in the event of a service issue.
• Describe your account set-up and implementation procedures and timelines.
• What are your hours of service?
• How do you measure customer satisfaction what is your customer satisfaction rate?
• Do you have account representative assigned to each account that can be reached and what is the turnaround time?
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 29,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$