Posted Date : July 02,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : DRA-2247
Government Authority located in Carson City, Nevada; USA based organization looking for expert vendor for consumer experience survey development and management services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide consumer experience survey development and management services to the government authority located in Carson City, NV.
- Gather, compile and analyze data recent satisfaction surveys, to include the development of additional questions.
- Develop, deploy, administer, compile and analyze data for a new consumer experience-based survey.
- Determine which questions should be asked at which milestone, based on the case status of each consumer contacted.
- Develop questions regarding consumers’ satisfaction with division job developers. The ultimate goal being the creation of the most complete picture possible regarding the level of satisfaction of the services provided to each consumer contacted.
- Vendors must have the ability to make changes to the survey questions, as requested by division, to meet programmatic needs.
- The surveys will be undertaken at four-month intervals except for the annual milestone. “Snapshot” summaries with the raw data obtained will be provided by the next survey period.
- A standard written protocol with proposed methods of contacting consumers will be required. The protocol will include phone, mail and web-based options. Vendors must utilize all of these multiple modes of survey procurement:
- Vendors must be able to accommodate division consumers’ ability to respond to the surveys to ensure that its communications with individuals with disabilities are as effective as its communications with others.
- Vendors are to include with their response, a copy of their standard written protocol as a sample of work.
- Vendors are to include with their response, a copy of a published report as a sample of work to include the methodology used.
(2) All questions must be submitted no later than July 15, 2021.
(3) Contract term will be four years.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
NA
Budget :
Deadline to Submit Proposals: August 12,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : DRA-2247
Government Authority located in Carson City, Nevada; USA based organization looking for expert vendor for consumer experience survey development and management services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide consumer experience survey development and management services to the government authority located in Carson City, NV.
- Gather, compile and analyze data recent satisfaction surveys, to include the development of additional questions.
- Develop, deploy, administer, compile and analyze data for a new consumer experience-based survey.
- Determine which questions should be asked at which milestone, based on the case status of each consumer contacted.
- Develop questions regarding consumers’ satisfaction with division job developers. The ultimate goal being the creation of the most complete picture possible regarding the level of satisfaction of the services provided to each consumer contacted.
- Vendors must have the ability to make changes to the survey questions, as requested by division, to meet programmatic needs.
- The surveys will be undertaken at four-month intervals except for the annual milestone. “Snapshot” summaries with the raw data obtained will be provided by the next survey period.
- A standard written protocol with proposed methods of contacting consumers will be required. The protocol will include phone, mail and web-based options. Vendors must utilize all of these multiple modes of survey procurement:
- Vendors must be able to accommodate division consumers’ ability to respond to the surveys to ensure that its communications with individuals with disabilities are as effective as its communications with others.
- Vendors are to include with their response, a copy of their standard written protocol as a sample of work.
- Vendors are to include with their response, a copy of a published report as a sample of work to include the methodology used.
(2) All questions must be submitted no later than July 15, 2021.
(3) Contract term will be four years.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
NA
Budget :
Deadline to Submit Proposals: August 12,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$