(1) Vendor needs to provide web–based transcription and translation services.– Provide secure and accurate web–based transcription and translation services.– Provide transcription services in English, Spanish, or other languages as requested, 24 hours a day, 365 days per year with the utmost level of experience and expertise.– Provide verbatim AI transcription services using the provided standards and formats.– The materials to be transcribed shall include non–verbal communication such as pointing or answering a question with a shrug including indications for silence, or hesitations in dialogue, such as “um”.– Verbatim transcription services shall also include slang words, and profanity, all audible words must be transcribed including background noises such as coughing, laughing and two speakers talking simultaneously.– Provide a secured automated, web–based system(s) necessary to receive electronic files, transcribe the files, and securely transmit completed work products.– The System shall:1. Be able to send and receive data through multiple communication channels including but not limited to secure website and/or smartphone application (app).2. Be able to produce monthly and on demand reports within 24 hours of request, which include, at a minimum, the quantity of transcriptions performed and duration of request.3. Maintain an online management inquiry and reporting system that enable staff to separately track status/progress of transcription requests.4. Produce all transcription requests formatted to the agency’s specifications.(2) All the questions must be submitted no later than September 26, 2024.
↧
