Posted Date : June 03,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-24684
Government Authority located in Nevada; USA based organization looking for expert vendor for MACRA/MIPS registry solution.
[A] Budget: looking For Proposal
[B] Scope of Service:
(1) Vendor needs to provide MACRA/MIPS registry solution that is off-the-shelf software product without need to implement or building from scratch a custom solution.
MUST HAVES:
1) Enable intake of multiple communication methods including
a. Telephone calls
i. Native Telephony
ii. Screen pop in System
iii. Call forward to hard line or cell
iv. Call recording captured in ticket and stored for 5 years
v. Initial call inside email, web form, chat or mobile app ticket (Omnichannel)
vi. Warm Transfer
vii. Call Barging
viii. Live Dashboard
ix. Telephony reporting out of the box, no integration
b. Email
c. Website customer friendly form/contact
d. Mobile Ticket Submission APP (IOS + ANDROID)
i. Ticket Form Submission
1. Geolocation Capture
2. Photo Attachments Supported
ii. In-App Integration with:
1. Chat
2. Request call back
3. Knowledge base
e. Native Social Media Connector - The Below Events Should Automatically Create Tickets without Custom Integration (must by plug and play authentication/connection/linking)
i. Twitter posts
ii. Facebook wall posts
iii. Facebook direct messages
Software Requirements:
- Solution has open APIs that allow seamless integration with legacy applications, third-party solutions, or an external cloud-based service.
- Cloud Platform SaaS products are natively integrated with no special integration required to connect or sync data.
- Solution is mobile enabled out of the box on any device (no custom coding or programming required).
- Multiple major release updates a year are included in the subscription service without any re-configuration, customization, or costs.
- Access to an online application library of pre-built apps that can be added on demand with clicks and not code.
- Solution has built-in as well as on demand, interactive training curriculum and modules.
- Declarative platform includes ability to expand existing application functionality as well as develop additional apps with point and click tools.
- Solution is accessible through a web browser with no software to download or hardware to install.
- Provides a social, collaborative enterprise platform supporting portals and multiple communities.
- Ability to monitor overall cloud system performance and security online.
- Solution provides search results across the entire platform, on any device.
(2) All questions must be submitted no later than June 07, 2019.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: June 28,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-24684
Government Authority located in Nevada; USA based organization looking for expert vendor for MACRA/MIPS registry solution.
[A] Budget: looking For Proposal
[B] Scope of Service:
(1) Vendor needs to provide MACRA/MIPS registry solution that is off-the-shelf software product without need to implement or building from scratch a custom solution.
MUST HAVES:
1) Enable intake of multiple communication methods including
a. Telephone calls
i. Native Telephony
ii. Screen pop in System
iii. Call forward to hard line or cell
iv. Call recording captured in ticket and stored for 5 years
v. Initial call inside email, web form, chat or mobile app ticket (Omnichannel)
vi. Warm Transfer
vii. Call Barging
viii. Live Dashboard
ix. Telephony reporting out of the box, no integration
b. Email
c. Website customer friendly form/contact
d. Mobile Ticket Submission APP (IOS + ANDROID)
i. Ticket Form Submission
1. Geolocation Capture
2. Photo Attachments Supported
ii. In-App Integration with:
1. Chat
2. Request call back
3. Knowledge base
e. Native Social Media Connector - The Below Events Should Automatically Create Tickets without Custom Integration (must by plug and play authentication/connection/linking)
i. Twitter posts
ii. Facebook wall posts
iii. Facebook direct messages
Software Requirements:
- Solution has open APIs that allow seamless integration with legacy applications, third-party solutions, or an external cloud-based service.
- Cloud Platform SaaS products are natively integrated with no special integration required to connect or sync data.
- Solution is mobile enabled out of the box on any device (no custom coding or programming required).
- Multiple major release updates a year are included in the subscription service without any re-configuration, customization, or costs.
- Access to an online application library of pre-built apps that can be added on demand with clicks and not code.
- Solution has built-in as well as on demand, interactive training curriculum and modules.
- Declarative platform includes ability to expand existing application functionality as well as develop additional apps with point and click tools.
- Solution is accessible through a web browser with no software to download or hardware to install.
- Provides a social, collaborative enterprise platform supporting portals and multiple communities.
- Ability to monitor overall cloud system performance and security online.
- Solution provides search results across the entire platform, on any device.
(2) All questions must be submitted no later than June 07, 2019.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: June 28,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$